Very Handy FAQs
We love getting your questions. We also know you love it even more when all the answers to those questions are in one place. That’s where this Super Handy FAQ comes in, well, handy. We’ll be updating this section regularly to cover queries that come in from our customers.
If you have any questions or concerns, please reach out to email@example.com or give us a call at 503.730.7535.
We are open Thursday - Monday from 10am PST - 5pm PST.
What is your refund & return policy?
We have a 100% customer satisfaction of our product arriving fresh and frozen. Due to the nature of the product, we do not accept returns, but we will provide a credit toward a future order if there are any issues with delivery. Please email us at firstname.lastname@example.org for support.
How long will it take for my order to ship and deliver?
We ship every Tuesday and provide both next day or 2nd day delivery options. We’ll send you tracking information as soon as we ship it out. You can also choose to pick up your order at our Farm Store.
Where do you ship?
Currently, we ship regionally to Oregon, Washington, and Idaho. Perishable orders cannot be shipped to PO Boxes, A.P.O or F.P.O addresses. Stay tuned for nationwide shipping options.
If you're outside of these areas, email us at email@example.com and we'll see what we can do for you!
How do you package your meat for shipment to keep it from thawing and spoiling?
Each shipment includes corn-based insulation and 2-5lbs of dry ice that ensures your meat will arrive fresh and fully frozen. We use a maximum of 48hr shipping to ensure the product maintains integrity throughout the shipment process.
My order arrived thawed, now what?
Shoot! If your order arrived thawed, please dispose of it and reach out to our team at firstname.lastname@example.org.
How do I dispose of the packaging?
Dry ice: We wrap the dry ice in brown paper and it will be on bottom of your package inside the insulation. You may put the paper-wrapped dry ice in a bowl and place in a well-ventilated area, away from pets and children. The dry ice will dissipate over time and when gone, you may recycle the brown paper it was wrapped in. Do not open and touch the dry ice with your bare hands as it may cause burns from the extreme cold.
Insulation: Cut open the film holding the insulation and pull out the foam panels. Recycle the film. Once the foam and film are separated, you’re able to dispose of it in a few cool ways: submerge it in water and watch it disappear, add it to your compost pile, save pieces for your barbeque or fire place to start your fire quickly and easily, or add pieces of it to you’re a bucket when watering your plants (it serves as natural plant food!).
The box I want is sold out. When will it be back in stock?
Check back frequently as we restock, join the wait-list to be notified as soon as your preferred box is available, or try one of our alternative boxes as a way to get creative with your cooking!
What is “regenerative agriculture?”
Great question! In short, regenerative agriculture involves farming practices that work with nature, rather than against it. By adopting farming techniques that mimic natural cycles, regenerative agriculture can build healthy soil, restore biodiversity and sequester carbon from the atmosphere, all while producing nutritious food.
Please refer to our blog post for more information.
What does grass-fed and grass-finished mean?
Grass-fed and grass-finished means simply that. Any animal that is labeled this way has only consumed grass in their lifetime. The two animals that only eat grass are lambs and cattle. Both these animals are ruminants, meaning they have multiple stomachs with their own microbiomeswhich allow the sugars within pasture grass and hay to be converted to energy and mass.
What makes grass-fed beef better than grain-fed beef?
Well, first there are the health benefits: According to Mayo Clinic, grass-fed beef generally has: Lower total fat content, more heart-healthy omega-3 fatty acids, more antioxidant vitamins such as vitamin E, and more cancer-fighting Conjugated Linoleic acid (CLA). There are no hormones, antibiotics, preservatives, nitrates/nitrites, fillers, or other chemicals or additives used in either the growing or processing.
Then there are the environmental benefits: fewer fossil fuels used in production, no manure lagoons or feedlots, more land in permanent pastures and less in frequently plowed row crops that require more chemicals, more fossil fuels, more irrigation, and release more greenhouse gasses (compared to permanent pastures).
What happened to Kookoolan Farms? Are Chrissie and Koorosh still involved in Source Farms?
Kookoolan Farms is now a part of Source Farms! Chrissie and Koorosh are co-founders of Source Farms. Chrissie continues to co-general manage Source Farms, and Chrissie and Koorosh continue to live in the original farmhouse at the Yamhill property. These days they are more involved in teaching and mentoring the new staff and in the aspects of running a farm that they enjoy most, and less involved in the more physically arduous and tedious aspects of the business.
Some great things came from this change, and we hope you’re excited, too. For instance, we now offer more products along with individual packages of USDA retail meat rather than your only option being purchasing a larger “share” purchase. Additionally, you can now buy our products at farmers markets and have just launched an online shop!
Yes, some things have changed, but we are still farmers producing well-raised and well-processed animal proteins and devoted to regenerative farming practices. We still have a small intimate farm store at our original Yamhill property. We still have real people answering the telephone and replying to emails. And now we have the staffing and plans to continue to be your family’s farm for generations to come. Source Farms remains true to its roots and still has Kookoolan Farms and Tabula Rasa Farms in its soul and DNA.
How long has the farm been in operation?
Kookoolan Farms was founded in 2005. Tabula Rasa Farms was founded in 2018 The two farms came together in 2022 to form Source Farms.
How is Tabula Rasa Farms related to Source Farms?
Simply put, we would not exist without them. Tabula Rasa Farms is one of the farm suppliers for Source Farms. The farm is owned and operated by Brenda Smola-Foti and Frank Foti, who also are the proud owners of Source Farms. Both Tabula Rasa Farms and Source Farms are part of the food group within the larger umbrella of The Ground.
Learn more about Tabula Rasa Farms here.
Wait, what is The Ground?
The Ground is a business that connects farm, food, and people through hospitality. Learn more about The Ground here.
Are Source Farms meats certified organic?
No. Certifications require extensive paperwork and overhead. We choose to work with farmers that treat their land and animals as regeneratively and humanely as they can while still offering the products to our customers at a great value.
We believe that organic certification is important when you’re buying in an anonymous grocery store environment because there is no one but the label available to talk with you. When you buy directly from Source Farms, you are able to look us in the eye and ask all the questions you want about feed and husbandry and processing. This relationship essentially puts the customer in the role of certifier.
Does Source Farms raise all its own products?
No. Source Farms is a distributor for our family of farms that have been meticulously chosen because of their regenerative agriculture practices and humane treatment of animals.
Many of the sundry items in our farm store such local and imported cheese, olive oils, hazelnuts, spices and so forth are selected by us from other farms.
What does the term, “share” mean?
It’s simple, really. A beef share is a whole, half, quarter, eighth, or sixteenth of a cow—bought directly from the farmers who raised it. It’s a great way to buy fresh-from-the-farm beef, affordably and sustainably. Shares are priced by hanging weight (the weight of the cow after harvest) with the option to customize largershares (whole, half, and quarters) to receive the cuts you want. Customizations are included in the hanging weight price, so you never pay extra for them. (More on allthis, plus timelines, etc. below!)
What does “custom-exempt” mean?
It means that the animal was processed in a facility that is “exempt” from continuous USDA inspection, which is only the option when purchasing a share. Our animals are “field killed,” i.e. slaughtered in the same field where they have lived, with no trucking to slaughter and no time ever spent in stressful feedlots.
Custom-exempt processing allows us to have better traceability, and means we are more connected to the food we provide than a large USDA processing facility is.
A share seems like a lot of meat. How do I know if I have enough freezer room for it?
We get it! We want to make sure you have space before you pick up your share. Below breaks it out for you. FYI, beef keeps well in the freezer for at least two years, so pack that thing full!
- Half beef - requires an 11-cubic-foot freezer.
- Quarter beef - requires a 5-cubic-foot freezer.
- Eighth beef - fits in your standard kitchen refrigerator/freezer with room to spare.
This sounds expensive. Is buying half a cow worth the cost?
A beef share is the best way to enjoy high-quality, 100% grass-fed beef for much less than what you’d pay at the grocery store, without having to make trips back and forth to pick up the cuts you like to cook. Long story short: the more you buy, the more you’ll save.
Some meat math: $5.80/lb for a whole beef = 680lb hanging weight x $5.80 = $3,944
That leads to 450lbs take home weight = $8.76/lb retail equivalent.
How is the cost of my share calculated?
We charge by hanging weight, not how much meat you take home. We do this for a few reasons: We work with other regenerative farmers to bring you the best quality products while investing in and practicing processes that will benefit the land now and in the future. Farmer’s costs are based on live weight, butcher’s costs are based on hanging weight, and sales costs are by retail weight. Charging by hanging weight covers all these costs, including harvesting and butcher fees, animal care, wages, cutting, etc. It helps everyone get paid on time. Money is what keeps the lights on, after all.
Does customization cost extra?
It doesn’t! The price you pay per pound includes customization and packaging of your cuts. (Another reason why shares are an awesome deal.)
How long does it take for me to get my share?
While timelines do vary, most shares are ready for pick up 16 or so days after your specific harvest date. You can collect your share at our farm store, The Meeting Place in Hillsboro (our butcher), or arrange to pick it up a local farmers market (during market season).